Privacy Policy
Last updated: 8 October 2026
This Privacy Policy explains how Fell Wanderers ("we", "us" or "our") collects, uses and protects your personal information when you visit or make a purchase through www.fellwanderers.com.
We respect your privacy and are committed to protecting your personal information.
1. Who We Are
Fell Wanderers is responsible for the personal information collected through this website.
Registered address:
Unit 4 City Limits
Danehill
Reading
RG6 4UP
United Kingdom
Email: hello@fellwanderers.com
2. Information We Collect
When you use our website or place an order, we may collect:
Your name
Email address
Billing address
Delivery address
Telephone number, where provided
Details of your orders and purchases
Payment and transaction information
Information you provide when contacting us
Your IP address
Information about your browser, device and operating system
Information about how you use our website, such as pages visited and interactions with the site
Information collected through cookies and similar technologies, where applicable
We do not intentionally collect sensitive personal information through our website.
3. How We Use Your Information
We use personal information where necessary to:
Process and fulfil orders
Process payments
Arrange delivery
Send order confirmations and other transaction-related communications
Respond to enquiries and provide customer support
Keep appropriate records of transactions
Detect and prevent fraud or misuse
Maintain, operate and improve our website
Understand how visitors use our website
Measure the effectiveness of our website and marketing
Send marketing communications where we have the appropriate consent
Comply with our legal and regulatory obligations
Depending on the circumstances, our lawful basis for processing personal information may include fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate interests, or obtaining your consent.
4. Squarespace and Squarespace Payments
Our website is hosted and operated using Squarespace.
We use Squarespace Payments to process payments made through our website.
When you place an order, Squarespace and its payment service providers may process information necessary to complete and manage your transaction, including your name, billing and delivery information, transaction details and payment information.
We do not normally have access to or store your full payment card details.
Squarespace may process personal information in accordance with its own privacy policy and applicable data protection requirements.
5. Google Analytics
We use Google Analytics to help us understand how visitors use our website and to improve our website and services.
Google Analytics may collect information such as your IP address, device information, browser information, pages visited and interactions with our website.
Google Analytics is used subject to the consent choices made through our cookie consent mechanism where consent is required.
Further information about how Google handles personal information can be found in Google's privacy documentation.
6. Google Fonts
Our website uses Google Fonts to display certain fonts.
When these fonts are loaded, your browser may make a request to Google's servers. This may involve technical information such as your IP address and browser information being transmitted to Google.
7. Meta Pixel
We may use the Meta Pixel to understand how visitors interact with our website and, where applicable, to measure and improve the effectiveness of our advertising.
The Meta Pixel may collect information about your visit and interactions with our website.
Where required, the Meta Pixel will only be activated following your consent through our cookie consent mechanism.
Meta may process information collected through the Pixel in accordance with its own privacy policies.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to function properly, including features relating to security, shopping and checkout.
We may also use non-essential cookies and similar technologies for purposes such as analytics and advertising, including Google Analytics and the Meta Pixel.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.
You can manage your preferences through our cookie consent mechanism. You can also control cookies through your browser settings.
9. Marketing
We may send you information about Fell Wanderers, our photography, new artwork, products and other updates where we have the appropriate consent or are otherwise legally permitted to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant communication or by contacting us at hello@fellwanderers.com.
10. Who We Share Your Information With
We may share personal information with trusted third parties where necessary to operate our website and business, including:
Squarespace, including Squarespace Payments
Google, including Google Analytics and Google Fonts
Meta, where the Meta Pixel is used
Delivery and postal services
Professional advisers where necessary
Government authorities, regulators or law enforcement where we are legally required to do so
We do not sell your personal information.
11. International Data Transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
For example, we may retain order and transaction information for as long as necessary to fulfil your order, provide customer support, meet legal, accounting and tax requirements, and protect our legal rights.
Information used for marketing will be retained in accordance with applicable law and your consent preferences.
Where we no longer need personal information, we will securely delete it or anonymise it where appropriate.
13. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
14. Your Rights
Under UK data protection law, you may have the right to:
Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Withdraw consent where we rely on consent to process your information
Request the transfer of certain personal information to you or another organisation
These rights are subject to certain legal exceptions and may not apply in every situation.
To exercise your rights, please contact hello@fellwanderers.com.
We will normally respond to requests within the time period required by applicable data protection law.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you review the privacy policy of any third-party website you visit.
16. Children's Privacy
Our website is not specifically directed at children, and we do not knowingly collect personal information from children for marketing purposes.
17. Complaints
If you have concerns about how we have handled your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Further information about making a complaint can be found on the ICO's website.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
19. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
Email: hello@fellwanderers.com